All jewelry is created in Rochester, NY USA
Custom Bracelets are made on a First come/First Serve basis. Generally they will take 8-10 days to ship and then 3-5 days to arrive.
Please allow plenty of time to order items needed by a certain date like Birthdays or Christmas.
Ready to ship items will be on their way to you in 2-3 days. Via USPS First Class ($7.95) 3-7 day transit time from ship date) includes tracking.
No international shipping at this time.
Repairs:
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Returns/Exchanges:
I want you to be happy with your jewelry, I know it means a lot to you! I offer a 30-day money back guarantee if you are not completely satisfied with your purchase.
All items purchased or recieved in November and December may be returned through January 31.
Simply return the jewelry within 30 days of the original date of shipment for a Credit Card or Pay Pal refund. A refund consists of a complete credit to your card minus shipping and handling costs.
Refunds are issued to the original Form of Payment. If you have received your item as a gift, the refund will need to be issued to the purchasing form of payment, so please let us know who gave you the bracelet OR we can do an exchange OR issue a store credit for you instead.
Email cindy@petmomjewelry.com prior to returning merchandise. Give the reason for the return/exchange and specify whether you want a repair, exchange, replacement or a refund.
The customer is responsible for return shipping and tracking costs.
When shipping returns, please secure with packing materials, such as tissue or bubble wrap. Place merchandise in a protective mailing box or padded envelope.
Use tracking and insurance when returning items to make sure the bracelet gets safely back. I cannot issue a refund on something that never arrives, so the insurance protects you.
Please send all returns to: Pet Mom Jewelry, 106 Laney Rd, Rochester, NY 14620 USA
Repairs:
I am always happy to repair your bracelet. I take the quality of my work seriously, so if you ever have a problem, I hope you will let me know so I can make it right for you as quickly as possible.
Pet Mom Jewelry is mainly made of glass. Problems are rare, but again, it's glass, so things can happen. I am more than happy to repair a bracelet at any point of its journey with you!
Many supplies get discontinued over time so the exact same beads may not be available and a substitution of a bead or charm sensitive to the design may be necessary. But, I'm always happy to do my best for you and your piece. Please refer to the section above for instruction on returning merchandise under Returns.
